• Customer care regarding ADSL, Dialup and ISP etc. information and complaints handling. A very critical job at customer care center.
• To provide on-line help to customers to resolve their Broadband problems.
• Installation configuration and troubleshooting of LAN, WAN and WLAN connections for domestic and corporate clients of PTCL.
• Installation configuration and Troubleshooting of VPN, Static IPs and DXX connections for domestic and corporate clients of PTCL.
• Installation, configuration and Troubleshooting of Smart TV (IPTV) and Smart PC App for domestic clients of PTCL.
• Installation, configuration and Troubleshooting of ADSL Broadband for domestic and corporate clients of PTCL.
• Install the new Circuits and the patching/jumpering of new DSL connections at MDF in a professional manner.
• Rectification of faults against installed connections and providing first level support from DSLAMs.
• Transmission, Media patching and media looping activities at Telephone exchange and customer premises
• Rectification of VPN, Broadband and Smart TV faults through CRM (Customer Relationship Management).
• Installation and commissioning of Huawei and ZTE DSLAMs at Telephone Exchange.
• Installation of new telephone connections and fault rectification of Primary/Secondary, MDF, cabinets, DP,s and O/H lines up to sub office.
• Co-ordination with Switching Sub-Division for activation/deactivation of telephone connections and other relevant works.
• Rectification of faults against installed copper connections.
• Installs tests and maintains private and switched services, and applications for individual residential and business customers.
• Involved as an important team member of PTCL telemarketing team. My duty is to call the different sort of the customers and convince them to use our PTCL services.
• Responsible for meeting all targets/KPI's on daily bases as set by the Department.
• Achieving high customer satisfaction with high quality service delivery and